Privacy Policy
We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect through connectgroupev.com.au and in the course of providing EV charger installation services, and how we use it.
What we collect
- Contact details — your name, phone number, email address and property address, when you submit an enquiry, request a quote, or accept a quote.
- Job details — information about your property and electrical setup, including photos you upload (e.g. of your switchboard or install location).
- Usage data — pages visited, device and browser information, collected via cookies and analytics tools (see Cookies & analytics below).
How we use it
- To respond to enquiries, prepare quotes, book site visits and perform installations.
- To send you your quote and service communications about your job.
- To measure and improve our website and advertising (in aggregate).
- With your consent, to send occasional service updates or offers. You can opt out at any time.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us operate, under confidentiality obligations:
- Website and form hosting (Netlify), customer relationship management and enquiry handling (including our marketing service provider), and image hosting for photos you upload (Cloudinary).
- Google services (Analytics, Ads) for anonymised measurement — only after you accept cookies.
- Where required by law, regulators, or to certify electrical work (e.g. Certificate of Compliance lodgement).
Cookies & analytics
We use cookies for analytics and advertising measurement (Google Analytics 4 and Google Tag Manager). Analytics and advertising cookies are off by default and load only if you accept them via the cookie banner. You can withdraw consent by clearing cookies for this site, and you can control cookies through your browser settings.
Storage & security
Your information is stored with reputable providers who may host data in Australia or overseas (including the United States). We take reasonable steps to protect it from misuse, loss and unauthorised access, and we retain it only as long as needed for the purposes above or as required by law (e.g. records of certified electrical work).
Access & correction
You may request access to, or correction of, the personal information we hold about you at any time. Contact us using the details below and we will respond within a reasonable period.
Complaints
If you have a concern about how we've handled your information, contact us first and we'll do our best to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Connect Group Electrical Pty Ltd
Email: admin@connectgroupev.com.au
Phone: 0434 401 419
Sydney NSW, Australia